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resolve a conflict
Keep Calm
The first thing to know about conflicts is that they escalate quickly when emotions intervene. Some people are incapable of expressing their thoughts in words-it often angers them and can lead to violence. Always before you enter any conflict, stop and take a breath for a moment. Keep Calm, gather your thoughts, and make sure you can keep a good tone.
Decide what outcome you want
Before you can resolve a conflict, you must decide what you want to accomplish. Are you trying to change someone's opinion about a personal conviction? Are you defending yourself or a loved one? What is more important: the problem or the person? If you cannot answer these questions, then why are you joining the conflict? You better leave it. If you feel that your conflict is worth the effort, read on.
Be prepared to compromise
It doesn't matter who's right and who's wrong. If both sides believed they were right, there would be no conflict at all. Sometimes people argue about the argument. Understand that you cannot win every battle. You need to be ready to step back a little to reach permission. Conflicts don't necessarily have a losing side. Decide what is most important to you, swallow your pride, and abandon the rest so that everyone has a chance to win.
Listen... Really listen
How can you find the environment if you don't know where the ends are? The only way to meet in the middle is to understand both sides of the dispute. If you can't listen to the other side, the other won't be able to listen to you. You may think you are aware of the other's position, but you may not know the whole story. Even if you know it, it is much easier to catch someone by the hand and with him to get to your point of view than to tell him what to do.
Avoid personal attacks
People are reluctant to agree with someone who offends them. Avoid underestimation, sarcasm, sighs, and contemppthe glances. Imagine that you are a politician who is trying to win votes. Would you vote for someone who underestimated your intelligence or attacked you personally? If you want to take the chance to turn someone over to your side, he should respect you. Respect is something that is earned, and it is not won by insults.
Do not be personally bound by the result
No matter how well you defend your position, there is always an opportunity not to get the desired result. It is better to retire when you see that you lose, rather than persist. A good way to end a conflict without any of the parties being recognized as being defeated is to accept your disagreement. This means that you are ready to experience the fact that you have different opinions, but to be dissatisfied and to seek a new occasion to continue the dispute.
Once it's done, forget about it
Like everything else in life, it's important not to take the conflicts very seriously. What doesn't kill us makes us stronger. Think-will it prevents the sun from shining? Life goes on, and there's no point in staying in one place. Once the conflict is over, leave it in the past.